As a manager, you may think that professional courtesy doesn’t move the needle for your career. You’re wrong. Selective customer service is now the norm. So infusing professional courtesy in your communications heightens your credibility and maturity, and earmarks you for advancement. In this article, Lucille Ossai, an international award-winning communications trainer, shares a real-life case study and provides practical ways to differentiate yourself with this powerful attribute.
Your Tone Is Ruining Your Emails – Here’s How To Fix It
Your email tone can generate goodwill in business relationships and spur quick results. Or it can increase tension, trigger defensiveness, and cause delays at the workplace. Avoid three mistakes you’re making with your email tone and learn what to do instead to get the results you deserve every time. Share this article widely.