Poor customer service delivery repels existing customers and wades off potential clients. Note three non-negotiable points to consider and take action on if you’re desirous of enhancing your organisation’s customer services to boost your business.
Business Communications: 3 ‘Rules’ For Effectiveness
As professionals, we need to ‘stand out’ to remain competitive – and thus relevant – in our careers. No one is excluded from this requirement: From the newly appointed CEO, to the enthusiastic greenhorn, we constantly seek ways to update […]
Communicating For Success: 10 Sure-Fire Tips To Master
Improving your communication skills would take your career to new heights. Master these sure-fire tips for success.
Two Years Of Blogging…In Memorable Quotes (PART 1)
Rethinking Business Communications Blog turns two this month! Now I realise that this blog is still in its infancy but it has been a truly rewarding experience thus far. There is also room for growth and innovation. As a celebration of its second […]
Trust At The Workplace – How To Get It AND Keep It
This crucial organisational theme is tackled in this article, and the two ‘pillars’ of trust are unveiled. Sound advice is also given about cultivating trust and sustaining it for better organisational effectiveness.
Feedback – The Most Important Facet In Communications
Revealed in this article is the importance of timely and factual feedback to the organisation and the employees. Two undesirable categories of professionals who do not give feedback, are revealed. If you’re desirous of career advancement, ensure you’re not a members of either group.