2020 has been tough. From the impact of the coronavirus pandemic to the #BlackLivesMatter and #EndSARS movements, loss has been the operative word. Nevertheless, the year has revealed three simple but profound lessons that you should be mindful of as you seek to thrive in 2021.
How To Elevate Your Customer Services With Effective Communication
Poor customer service delivery repels existing customers and wades off potential clients. Note three non-negotiable points to consider and take action on if you’re desirous of enhancing your organisation’s customer services to boost your business.
The One Question That Will Transform Your Communication
Many techniques abound for communicating with impact. But the foundational question is the one question that will ensure relevance and amplify your delivery. Find out how you can use it to get surefire results.
What Nigerians Need To Know About Effective Communication
Nigerian professionals, entrepreneurs, and business leaders need to upgrade their communication skills to inspire action and boost results. As a Nigerian communications trainer, coach, facilitator, and advisor, Lucille Ossai lists the unique communication problems faced in Nigeria and recommends solutions for effectiveness.
Communication Lessons From My Father
In an uncharacteristic manner, Lucille Ossai gets deeply personal in this article by sharing communication lessons she learned from her father, who unexpectedly passed away in August 2020. Adopt her recommendations to inspire people to action at the workplace and secure your legacy.
Let’s Talk About Brand Loyalty
As a brand, you know the power of social media in keeping your customers committed. But how should you handle negative reviews? In this post, learn how to handle complaints online so that you coax loyalty to your products.