As a manager, you may think that professional courtesy doesn’t move the needle for your career. You’re wrong. Selective customer service is now the norm. So infusing professional courtesy in your communications heightens your credibility and maturity, and earmarks you for advancement. In this article, Lucille Ossai, an international award-winning communications trainer, shares a real-life case study and provides practical ways to differentiate yourself with this powerful attribute.
How Your Customer Service Staff Emails Repel — And Negate Your Reputation
Your service staff are alienating your customers with rude emails. Nip the problem before your organisation loses clientele and bleeds revenue. In this article, Lucille Ossai, an international award-winning communications trainer, highlights what they should and should not do.
Two Simple Ways Soulful Communication Soothes Grief
Once again, grief has visited your home. Its unwelcome presence has either triggered intense emotions or left you numb. As you navigate the process, realise that using soulful communication in two ways soothes the pain and lightens the load.
Two Potent Ways Specificity Transforms Your Communication And Drives Results
Specificity is often glossed over. Yet, knowing how to infuse it in your writing and speaking guarantees your pervasiveness and delivers results. In this insightful article, Lucille Ossai, an international award-winning communications trainer, gives you rock-solid reasons to prioritise specificity and explains how to proceed. Share widely.
Yes, Excellent Grammar STILL Matters When Writing To Influence People
Ah, yes, grammar. Is learning ‘dry’ grammatical rules still necessary in business writing? In this article, Lucille Ossai, bestselling author and multi-award-winning blogger, provides three compelling ways grammar will amplify your business writing so you influence people and thrive.
Editor’s Picks: The Best Eight Communication Posts Of 2024
Catch up with the editor’s picks of the top eight communication posts published on the multi-award-winning Rethinking Business Communications Blog in 2024. Read the articles, share them, and then apply their recommendations to position you for early success in 2025.